Why does my Iridium satellite phone say "Blocked"?

Ever get the message "Blocked" on your Iridium satellite phone? This happens when the SIM card PIN has been incorrectly entered 3 times. Don't worry, we're here to help you "unblock" it.

First, contact your service provider's help desk for your SIM card's unique unblocking code called a PUK1 code and old PIN number. WCC customers may call 877.223.5075 or e-mail helpdesk@satcomgroup.com.

UNBLOCKING PROCEEDURE

From your 9505A satellite phone:
Dial * * 0 5 * > enter in PUK1 code >press OK > enter PIN code > press OK > re-enter PIN code > press OK. Screen should display "Completed" and the phone will be ready for use.

From your 9555 satellite phone:
On keypad enter * * 05 * and then press the "Green" left button to see the Enter PUK screen > Enter your PUK code and use the 2-way Navi-key to move through the screen > Scroll down the line to "New PIN" > Enter a new PIN or the PIN given by your service provider > Scroll down again to the line "Verify new PIN" > Re-enter new PIN > Press the left soft key for OK > the screen will say "waiting..." followed by "PUK OK, unblocked"

When successful, you will be taken to the main screen while the satellite phone searches for a signal.


IMPORTANT: Please record your new PIN code in a safe but accessible place. If changed from your old number, your service provider will not have a record of it. If it's forgotten, you'll need to intentionally "block" the phone and go through the "Unblocking" process again to recreate a PIN code.

For more Iridium technical support tips and tools, visit www.wcclp.com/iridiumSup.asp.